Do I need to provide cleaning equipment?
No, Hazelclean will arrive at your doorstep equipped with all necessary products and equipment. You can always provide certain products or equipment if you wish.
How frequently can you clean my home?
A regular clean is weekly or fortnightly. Anything outside of this is classed as a one-off clean. Our aim is to provide a service that best suits your schedule.
Do you charge by the hour?
We provide two services within our regular cleaning:
- Flat Rate: priced on number of rooms and bathrooms
- Housekeeper: priced per hour (a minimum of 2 hours can be booked)
Do you have insurance?
Yes, we are fully insured with public liability insurance and workers compensation insurance.
What are your working hours?
Residential is Monday to Friday, 9:00am – 3:00pm. Commercial is outside of your trading hours.
Does Hazelclean charge extra for one-off cleans?
Yes, with a one-off clean there is double the amount of work and time involved. A one-off clean is priced per hour (a minimum of 3 hours can be booked).
What suburbs do you service?
Hobart (West, North, and South), Eastern Shore, Northern, and some Southern suburbs. Please always enquire.
How do I pay for cleaning?
Regular cleans are set up on an automatic payment system facilitated by Pinch Payments.
Are your cleaners police checked?
Yes, all cleaners are police checked when coming on board with Hazelclean.
Does Hazelclean offer commercial cleaning services?
Please enquire; we service small businesses outside of your trading hours. Restaurants, salons, offices, and more.
What kinds of cleaning products does Hazelclean use?
Hazelclean is focused on using products that do not harm your homes, the people within, and the cleaners. We primarily use Citrous Resources.
Do you provide quotes without seeing the home?
A quote is provided in person or via video call.
Do you provide services to NDIS, DVA, and other scheme participants?
Yes, we do, following the pricing agreements stipulated by the scheme.
FAQ